Coventry Independent Advice Service
Our charity offers free and confidential information, advice and support to Coventry residents. We help to identify and
claim benefits, to challenge decisions, to advise on strategies for dealing with problem debt, to negotiate with creditors and
to provide information and support on a range of other social welfare issues. Our advice and casework service is
accredited against the national Advice Quality Standard (AQS) and our debt advice service is regulated by the Financial
Conduct Authority (FCA).
Our service model focuses on reaching people where they live, in their own neighbourhoods, and in areas of greatest need.
Our vision is for a city of empowered citizens. By offering a high-quality advice service, and empowering people
to make informed decisions, we can make a real difference to individuals, families and the wider community. We
can also use evidence gained from our service delivery to feed into local and national policy initiatives to
influence lasting change.